Leadership Development Course (LDC)

Some of the concepts and skills learned are:

• How to create/structure/organize a message/information to facilitate more effective transfer of information and/or job expectations preventing misunderstanding
• How to make oneself more credible and effective when resolving customer issues, dealing with difficult situations, and/or trying to convince others your solution is feasible
• Gaining real insight into what makes people/employees do what they do and act/behave/perform like they do so we can improve their performance
• Developing techniques to successfully facilitate change in the workplace with less resistance
• Knowing when it is appropriate to micro-manage and then when to delegate
• Giving Instructions – perhaps the most difficult skill set we need to master!
• Giving and Receiving Feedback – businesses run on effective feedback
• How to help others remember important information/instructions
• Improve our Verbal Communication Skills –interpersonal, coaching, and stand-up presentation
• Visual Communication Skills – a high percentage of people are primarily visual yet most communication is delivered through “telling/talking”
• A common mistake in sequencing messages or tasks is by “stacking” – learn how to “layer”
• Make business meetings, job site briefings, safety and crew meetings engaging – making it “active or interactive” rather than “passive”

During this five-day workshop, we will have the opportunity to practice these and other skills, both individually and with a learning partner. Approximately 80 percent of our class time is interactive, with us all learning by participating.