Five Days or approximately 50+ Hours. Three hours are on-line “synchronous” learning prior to the start of the course with the remaining hours in the instructor-led classroom and outside dirt training arenas.
A very demanding, yet powerful, course!
Both highly experienced and new leaders will benefit from this course! Anyone who has responsibility to communicate and work with other people, customers, team members, employees, vendors and the general public. The Leadership Development Course (LDC) equips individuals in becoming more effective leaders, supervisors, coaches, and managers.
Some of the concepts and skills learned are:
- How to create/structure/organize a message/information to facilitate more effective transfer of information and/or job expectations preventing misunderstanding
- How to make oneself more credible and effective when resolving customer issues, dealing with difficult situations, and/or trying to convince others your solution is feasible
- Gaining real insight into what makes people/employees do what they do and act/behave/perform like they do so we can improve their performance
- Developing techniques to successfully facilitate change in the workplace with less resistance
- Knowing when it is appropriate to micro-manage and then when to delegate
- Giving Instructions – perhaps the most difficult skill set we need to master!
- Giving and Receiving Feedback – businesses run on effective feedback
- How to help others remember important information/instructions
- Improve our Verbal Communication Skills –interpersonal, coaching, and stand-up presentation
- Visual Communication Skills – a high percentage of people are primarily visual yet most communication is delivered through “telling/talking”
- A common mistake in sequencing messages or tasks is by “stacking” – learn how to “layer”
- Make business meetings, job site briefings, safety and crew meetings engaging – making it “active or interactive” rather than “passive”
During this five-day workshop, we will have the opportunity to practice these and other skills, both individually and with a learning partner. Approximately 80 percent of our class time is interactive, with us all learning by participating.
Before the conclusion of this course you will:
- Build, at least one, effective verbal and visual message including at least one (1) interactive “non-lecture” activity/method of delivering the information/message to others
- Verbally and visually deliver, up to a duration of 15 minutes, an important message or critical information to others using the Ready, Aim, Fire, and Reload method meeting all the criteria outlined in our “What our Team Members are Expecting from us” Check Sheet.
- Verbally and visually deliver, along with another leaders and up to a duration of 45-80 minutes, an important message or critical information to others using the Ready, Aim, Fire, and Reload method meeting all the criteria outlined in our “What our Team Members are Expecting from us” Check Sheet.
- Demonstrate providing verbal and/or visual instructions/directions to another individual or individuals
- Apply at least four tips when giving positive and/or five tips when giving constructive feedback to at least one individual during the course
- Practice receiving positive and/or constructive feedback at least one time using the seven tips presented
- Demonstrate using at least three out of the eight best practices of highly credible leaders discussed within the course during at least two presentation opportunities
• Revisit the on-line Pre-Session
• Establish a Foundation for Sharing Information
• How to Remember Information
• Connecting with our Workforce
• Situational Leadership
• Skill Building Breakout
• Providing others with Feedback
• Visual Communication Basics
• Developing a Message
• Giving Clear Instructions/Directions
• In-Class Study Hall – Building an Effective Message
• Giving & Receiving Feedback Protocol
• Visual Communication on Parade
• Delivering our 15 Min Short Practice Messages
• Creating Longer Duration Messages
• Homework & “Team” Assignments
• Team “Long” Practices – most of the day
• Two Types of Practice to Master New Skills
• Delivering Messages in Highly Distracting Situations
• Improving Message Retention
• Course Wrap-Up